Some users might get this error message when scanning documents in the package import process.
The use of an Excel template without the “References” sheet can cause this issue. The “References” sheet is a requirement, even if is not used.
Solution for Meridian 2021 R3
A patch fixes this issue in Meridian 2021 R3. To request this patch, contact Accruent Support.
Solution for Previous Versions
To avoid this issue, the Excel template used to import the documents must have the “References” sheet.
