Troubleshoot Thumbnail Image Generation

Meridian Enterprise Server runs background tasks to generate thumbnail images.

The task processes each document as follows:

1. Copies the source file for the currently synchronized document to the folder %TEMP%\BCTemp\.

2. Starts a separate process to generate the thumbnail image using the default viewer set in Configure the Viewer Options.

3. Retrieves the result and stores it in the database.

4. Removes the temporary file.

To troubleshoot thumbnail image generation:

• Run the program BCThumbnailGen.exe with the following arguments.

  By default, it resides in the folder C:\Program Files\BC-Meridian\Enterprise Server:

  BCThumbnailGen.exe /THGen /InFile:"C:\Temp\MyTestFile" /OutFile:"C:\Temp\thumbnail.jpg" /Width:"400" /Height:"400"

  If thumbnail generation is working properly, the output file will contain an image of the input file.